TELECOMMUNICATIONS SERVICES

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 Student Services

STUDENT SERVICES AND INFORMATION

Cable TV Information Internet Access
Dialing Instructions Local Service
Directories Repair/Trouble Reporting
Emergency Numbers Right to Privacy
Fax Services Service for the Deaf
Harassing/Threatening Calls Voice Mail
Hearing/Speech Impaired Services Wiring

Telephone Services for On-Campus Residents                                    Top of page

Basic telephone service is available in all student rooms by special request. Students must supply their own telephone. A touch tone telephone is required for authorization code use and voice mail retrieval. Students may activate service by contacting the Telecommunications department at 573-651-2575 or by clicking here to submit an online application for a phone line.

The University uses the State of Missouri long distance network which utilizes a variety of long distance carriers on a year to year basis.

Students wishing to sign up for long distance service through the university need to fill out a contract form located on our web site or by coming to our office.

After signing up for long distance service, an authorization code is issued so that each call can be billed to the student's account. Students need to key in this authorization code when placing long distance calls. Click here to submit and online application for long distance service.

Incoming collect, third party or 900 calls are not permitted.

While the university offers discounted direct dial long distance service to students wishing to subscribe, students are free to use the long distance carrier of their choice. They may access other long distance carriers by dialing their toll free 800, 888, 877 or 866 numbers. The other method of reaching the carrier of their choice is dialing 1-0-1-0-XXX-0. Calling cards normally provide dialing instructions on the back of the card. If this method is chosen, an authorization code will not be issued.

9 Cents per Minute - on domestic U.S. 1+ long distance calls, with Southeast's long distance authorization code.  24 hours per day.

International Direct Dial Discounts - calls are based on the country called.  Call Telecommunications at extension 2575 for rates.  International operator assisted calls are billed at full cost.  Students may place international calls through the university long distance service or the carrier of their choice.

OTHER BENEFITS:                                                                                             Top of page

  • No deposit required for phone services.

  • For convenience and security, each student is assigned an authorization code when long distance services are requested.

  • Long distance access is available from any Residence Hall room with the student authorization code.

  • All long distance charges are added to the student's bill.

  • Voice Mail in every room is free of charge.

Billing                                                                                                                     Top of page

Students are billed monthly through the university billing system. Students are expected to pay the entire amount of their phone charges every month. A detailed summary of all long distance calls is available upon request by sending an email to telecom@semo.edu. Phone charges can be accessed on the Southeast Portal at http://portal.semo.edu/. All Phone charges are added to the student's bill payable at the Cashier's office. Student understands and agrees that Southeast Missouri State University has the right to withhold transcripts and/or deny re-enrollment until payment of all outstanding debt to the University has been made.

Cable TV                                                                                                                Top of page

Cable TV service is provided for every room in student housing and various academic spaces throughout the campus.  Listed below are the channels provided by the Department of Telecommunications through Charter Communications.  Effective March 13, 2014, all channels are provided in a ‘QAM’ digital format.

All televisions on campus must contain a QAM digital tuner to receive the channels.  Older analog televisions are no longer compatible with the University’s cable TV system.  Most televisions today are digital/QAM compliant, however less expensive or budget televisions may not be. To find out if your television has a QAM tuner, check the specifications in your owner's manual, or visit the manufacturer's website.

What is a QAM tuner and how do I know if my TV has one?

 

A QAM tuner allows your TV to tune to digital or HD channels.  Most, but not all, TV’s that were made after 2006 have a QAM tuner built in.

     You can search online by make/model of your TV or reference your TV’s owner’s manual for specific model information related to what type of tuner is present in your TV.

     An example of what the manual may say if the TV has a QAM tuner:
          “Built in digital tuner (ATSC/Clear QAM)”, or “NTSC/QAM“

     Additionally, if your TV remote has the (.) or (-) symbol button for easy tuning or is able to display channels such as 5.2 or 5-2, your TV likely has a QAM tuner.

     An example of what the manual may say if the TV does NOT have a QAM tuner:
          “ATSC / NTSC Tuner” (there will be no mention of QAM)

Televisions that, depending on model, may be missing the QAM tuner:

  • Apex

  • Dynex

  • Element

  • Haier

  • Insignia

  • Seiki

  • Sylvania

If you are choosing one of these brands, please verify that the model has a QAM tuner.  Please be advised that less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to tune all of the channels. We have found this to be true on certain models of bargain brands such as Dynex, Insignia, and Sylvania.

 
CHANNEL LINEUP
7 SOUTHEAST CAMPUS INFORMATION   39 History Channel HD
7 SOUTHEAST CINEMA   39 Animal Planet HD
7 CCIN   39 HGTV HD
7 Government Access   40 National Geographic HD
7 Educational Access   40 Travel Channel HD
7 Local Origination   40 Food Network HD
8 ZUUS Country   41 TLC HD
8 Heartland TV   41 Bravo HD
8 ABC HD (WSIL)   41 Esquire HD
8 NBC HD (WPSD)   42 E! HD
8 Classic TV   42 Oxygen HD
9 PBS WORLD   42 OWN HD
9 PBS CREATE   43 AXS TV
9 KFVS Weather   43 Lifetime HD
9 CBS HD (KFVS)   43 Hallmark Channel HD
9 PBS HD   44 TV Land HD
10 Univision HD   44 GSN HD
10 CSPAN HD   44 Nickelodeon HD
10 WGN HD   45 ABC Family HD
11 QVC HD   45 The Disney Channel HD
11 Home Shopping Network HD   45 Disney XD HD
11 The Weather Channel HD   46 Women's Entertainment HD
12 Charter Media/FS Home Adtvg Board   46 Hub HD
12 Charter Media/FS Home Advtg Bckstp   46 The Tennis Channel HD
12 Charter Media/FS Home Advtg Bird Eye   47 Outdoor Channel HD
12 Charter Media/FS Home Advtg First Base   47 The Sportsman Channel HD
13 WDKA - MyTV   48 Hallmark Movie Channel HD
13 WTCT - Independent   48 Cooking Channel HD
13 Cornerstore   48 ESPN Goal Line/Buzzer Beater HD
23 CSPAN 2   49 ESPNews HD
23 Trinity Broadcasting/TBN   49 ESPN U HD
23 EWTN   49 CBS Sports Network HD
23 SBN   50 Destination America HD
24 Shop NBC HD   50 The Science Channel HD
24 Inspirational Network HD   50 Biography HD
24 Jewelry TV HD   51 NFL Network HD
25 FX Movie Channel HD   51 NFL RedZone HD
25 Independent Film Channel HD   51 Fox Business Network HD
26 ION Television   52 BBC America
26 JCTV   52 American Hero  Channel
26 The Church Channel   52 Discovery Fit and Health
26 Smile of a Child   52 ESPN Classic
26 CSS (Charter Sports Southeast)   52 Lifetime Real Women
27 MTV HD   53 Sundance
27 MTV 2 HD   53 Ovation
27 SyFy HD   54 Boomerang
28 CMT HD   54 Fox College Sports - Central
28 VH-1 HD   54 FXX
29 LMN HD   54 Mav TV
29 AMC HD   54 Fox Sports 2
29 Turner Classic Movies HD   54 UP
30 fx HD   55 Bloomberg
30 Comedy Central HD   55 Reelz Channel
30 Spike TV HD   55 World Fishing Network
31 Fox Sports Midwest HD   55 Sprout
31 HLN HD   55 CBS Sports Network
31 Regional Sports Extra Games HD   56 Centric
32 BTN HD   57 H2
32 CNBC HD   57 Fuse
32 Golf Channel HD   57 DIY (Do It Yourself)
33 Fox Sports 1 HD   57 TV One
33 MLB Network HD   57 GAC
33 CNN HD   58 CSPAN 3
34 NBC Sports HD   59 mtvU
34 MSNBC HD   59 MTV Jams
34 ESPN HD   59 Tr3s
35 ESPN2  HD   59 VH-1 Classic
35 FOX News Channel HD   59 VH-1 Soul
35 Cartoon Network HD   59 CMT Pure Country
36 TruTV HD   59 Nick Jr
36 USA HD   59 Teen Nick
36 TNT  HD   59 Nicktoons Network
37 TBS HD   59 Nickelodeon Too
37 Discovery HD   59 LOGO
37 BET HD   59 MTV Hits
38 Velocity   59 The Word Network
38 A&E HD   61 NHL Network
38 Investigation Discovery HD   63 FOX HD (KBSI)

NOTE: The actual channel numbers are in 'tiers', ie there are three different channel 50s. The three channels will show up as
50-2, 50-4, 50-6 as an example.
The actual channel number may be different on your tv depending on the brand and type of tuner that your tv has.
Example: in the Towers Lounge the Science Channel may be 50-4, but on your tv in your room it may be channel 50-5.
The Science Channel will be 50-?? everywhere on campus. We believe it will be standard on MOST tv's in the Halls, but cannot know for sure at this time.

Click here for a printable version.

Dialing Information                                                                                             Top of page

9 + 1 + area code + number 
9 + 011 + country + city + number 
9 + 01 + area code + number 
9 + 1 + area code + 555-1212 
9 + 1411 
9 + 0 

9 + prefix + number 
Last four digits
911

Direct dial domestic long distance 
Direct dial International 
Operator assist International 
Long distance information 
Local information (573 & 314 Area Codes) 
Local operator 
Campus operator 
Off-campus local call 
On-campus call
Emergency

Directories                                                                                                           Top of Page

An on-line directory of office extensions is available at the following address: Telephone Directory. The University Printing and Duplicating Service produces a telephone directory which normally comes out in October during the fall semester. Copies of this directory are made available in the residence halls, University Center, Kent Library or are available in the Telecommunications Office. 

Emergency Information                                                                                    Top of page

During an emergency, students are to dial "911" which is routed to the University Department of Public Safety (DPS) which is a Commissioned Police Agency. University DPS is open 24 hours per day. Red emergency phones are located on each floor in the resident hall buildings, as well as other sites on campus.

FAX Services                                                                                                     Top of page

FAX machines are located at Parker Hall Copy Center and Information Technology in Academic Hall. For outbound Faxes the charge is $2 for the use of the machine plus the cost of the long distance call. For inbound Faxes the charge is $ .25 cents per page. These charges will be put on the student's account and billed monthly. For questions concerning this service, please call Telecommunications at ext. 2575.

Harassing/Threatening Calls                                                                          Top of page

If a student receives harassing or threatening telephone calls, they need to call the University Department of Public Safety by dialing 911. Telecommunications works very closely with University DPS in tracking down these types of calls.

Hearing/Speech Impaired Services

A voice user calling a hearing/speech impaired user - 1-800-735-2466
A hearing/speech impaired user calling a voice user - 1-800-735-2966

Internet Access                                                                                                    Top of page

Currently there are two ways in which students can access the Internet. Students can either go to any of the open labs on campus, students living in residence halls can use an Ethernet card (which can be purchased from Southeast Bookstore) in a personal computer. The open labs have Microsoft Office XP and Internet access.

Students wishing to use a personal computer and an Ethernet connection need to check with Information Technology at extension (651)-4357 to obtain the appropriate installation instructions.

Local Service                                                                                                        Top of page

Upon activating phone service, students will have dial tone and the capability of placing campus calls, local calls, collect calls, and toll free 800, 888, 866, & 877 calls. Our area code is (573) and the prefix for the residence halls is "339" and "332". The prefixes for faculty/staff are "651", "290", and "986".

When receiving calls students will hear single ringing for on-campus calls and double ringing for calls coming from off-campus.

Repair/Trouble Reporting                                                                                Top of page

If a student is experiencing any problems or difficulties with the University telephone system or cable TV hookup they need to call the Telecommunications Office at ext. 2575. For Ethernet connection problems, they need to call the Information Technology Help Desk at ext. 4357.

Right To Privacy                                                                                                Top of page

Students have the right to keep personal information confidential. If a student chooses this option, they must fill out a form at the Dean of Students Office. Telecommunications will not give out any phone numbers for students that have this form on file.

Service for the Deaf                                                                                           Top of page

There are two locations on campus that have Telephone Devices for the Deaf (TDD)
 

Campus Assistance Center 
University Police

5927 
2383

Voice Mail (Audix)                                                                                               Top of page

The university provides voice mail, Avaya Intuity Audix, to all students that sign up for phone service. This service provides basic answering machine capability. Click here for Audix Instructions.

Main Features:
Audix log in = 2660
Access Messages = Option #2
Create Personal Greeting = Option #3
Change Password = Option #5
Delete Messages =
*D

New Messages are automatically deleted every 10 days
Old messages are automatically deleted every 5 days

Wiring                                                                                                                Top of page

Southeast Missouri State University adheres to the nationwide TIA/EIA telecommunications wiring standards and codes.  In order to maintain these standards, ensure safety issues and prevent damage to university facilities, the Telecommunications Department is the only authorized unit to perform telephone, local area network (LAN), fiber optics, and cable TV wiring.  If you wish to have any communication wiring performed, please contact the Telecommunications Department at ext. 2575.


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Telecommunications | telecom@semo.edu | (573) 651-2575 | updated 04/07/2014 | disclaimer
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