Telecommunications - Southeast Missouri State University

TELECOMMUNICATIONS SERVICES

The following features are provided for digital (multi-line /multi-button) telephone sets. Your phone may have additional features which will not be covered in this section.

Abbreviated Dialing (Speed Dialing)		top of page
To program or reprogram an AD button:
1. Locate the Program button. There are several possibilities.
-- Press the Menu button and, if necessary, the Next or Prev button until Prog appears (if available on your display).
or, You can alternatively:
-- Press <Program> administered as a feature button, or
-- Use an Abbreviated Dialing code.
2. Pick up the handset or press <Spkr>.		[dial tone]
3. Press the Prog button.
or, Dial the Program code *0.
4. Press the AD button to be programmed.
5. Dial the phone number, extension, or feature access code you want to store.
6. Press #.		[confirmation tone]
7. If you want to program another button, repeat Steps 4 through 6 (within 10 seconds).
8. Hang up or press <Spkr> to end programming.
To program/reprogram an AD button on the softkey feature menu screens:
Locate the Program button; either be a button labeled <Program> or "Prog" displayed on one of the feature menu screens. To access the Program feature, press the Menu button, then the Next or Prev button, if necessary, until you see Prog (if available on your display). Then press the softkey below Prog or, Press <Program>. Select the feature button or the AD softkey you want to program. (To do this, press the Menu button again, then press Next or Prev, if necessary, until you see the AD softkey label, such as AD1, on the display.). If you want to enter a new number or change an existing number, press the 1 key on the dial pad. If you do not want to change the number, press the 2 key and skip to Step 6. When you see the message Enter number: on the display, enter the number you want that button to call. When you have finished entering the number, press the "#" key. Go on to the next step. When you see the message Change label? Yes=1 No=2, press the 1 key on the dial pad to change a button label. If you do not want to change the label, press the 2 key and skip to Step 8. When you see the message Enter label on the display, use the dial pad to enter the label you want, up to five characters. (Pressing a dial pad key once enters the first letter on the key; if you want a different letter or the number, press the key repeatedly until the character you want appears on the display.) Press the "" key to advance to the next space. When you have finished entering the label, press the "#" key. When you see the message Press button to program, decide if you want to program another button. If so, go back to Step 3. If not, go on to the next step. To exit Program Mode, press the Speaker* button.
To place an AD call:
1. Press the selected AD button.
To program a number into a personal list:
1. On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to store.
2. Pick up the handset or press <Spkr>.
3. Press the Menu button and then the softkey below Prog (if available on your display).
or, Press <Program> (if administered).
or, Dial the Program code *0.		[dial tone]
4. Dial the Personal List number (1, 2, or 3).
5. Dial the list item (1, 2, 3...).
6. Dial the number you want to store (up to 24 digits).
7. Press #.		[confirmation tone]
8. If you want to store additional items on the same list, repeat Steps 5 through 7. If you want to store items on another list, hang up and return to Step 1.
9. Hang up to end programming.
To place a call using an AD list:
1. Press <Pers List>, <Grp List>, or <Sys List> (if administered).
or, Dial the appropriate Abbreviated Dialing List code:
List 1 #7
List 2 #8
List 3 #9		[dial tone]
2. Dial the desired list item (1, 2, 3...).
Call Forwarding All Calls		top of page
To temporarily redirect all calls:
1. Press the Menu button and then the softkey below CFrwd (if available on your display) while on-hook or off-hook.
or, Press <Call Fwd> (if administered) while on-hook or off-hook.
or, Dial the Call Forward code *2 while off-hook.		dial tone]
2. Dial the extension or phone number where calls are to be sent.
3. Hang up.
To cancel Call Forwarding:
1. Press the Menu button and then the softkey below CFrwd (if available on your display) while on-hook.
or, Press <Call Fwd> while on-hook.
or, Dial the Call Forward Cancel code #2 while off-hook.		[confirmation tone]

*Call Park ()**		top of page
To park a call for retrieval from any extension:
1. Press <Trnsfr>.		[dial tone]
2. Dial the Call Park code *6.		[confirmation tone]
3. Press <Trnsfr> again.
4. Hang up.
To retrieve a call parked at any extension:
1. Pick up the handset or press <Spkr>.
2. Dial the Answer Back code #6.		[confirmation tone]
3. Dial the extension where the call is parked.		[confirmation tone]

Conference		top of page
To add another party to a call:
1. Press <Conf>.		[dial tone]
2. Dial the number of the new party and wait for an answer.
3. When you are ready to add the new person to the conference call, press <Conf> again.
4. To establish additional conference connections, repeat Steps 1 through 3.
Add the call on hold to another call to which you are connected:
1. Press <Conf>.		[dial tone]
2. Press the call appearance button of the call on hold.
3. Press <Conf> again.
To drop the last party added to a conference call:
1. Press the Menu button and then the softkey below Drop (if available on your display).
or, Press <Drop> (if administered).
*Call Pickup and Directed Call Pickup ()**		top of page
To answer a call placed to your pickup group when your phone is idle:
1. Press the Menu button and then the softkey below CPkUp (if available on your display).
or, Press <Call Pickup> (if administered).
or, Dial the Call Pickup code #4.
To pick up a call directly for someone in your office:
1. Press <Dir Call PkUp>.
or, Dial the Directed Call Pickup code #5
2. Dial the extension of the ringing telephone.
Hold		top of page
To put a call on hold:
1. Press <Hold>.
To return to the call on hold:
1. Press the call appearance button of the call on hold.
To answer a new call while active on another:
1. Press <Hold>.
2. Press the call appearance button of the incoming call.
Last Number Dialed (Redial)		top of page
To automatically redial the last number dialed:
1. Press <Redial>.
Display, Softkeys, and Control Buttons		top of page
To enter softkey mode:
The softkeys are the four unlabeled round keys located directly below the display. The four round display control buttons, labeled Menu, Exit, Prev, and Next are located under the softkeys. There are three separate feature option screens. Each of these screens allows you to select from four different features. You can enter Softkey Mode by pressing the Display Control button labeled Menu. The following is an example of a softkey feature menu screen. Dir Drop HFAns Timer The top line of each softkey feature menu screen shows you the status of each feature. An arrow appears above the feature name or abbreviation if that feature is active. If there is no arrow above the feature, the feature is not active. The second line on each softkey feature menu screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can access the System Directory by pressing the softkey below Dir (the System Directory feature). If you want to drop the last person added to a conference call, press the softkey below Drop. To see the next set of four features, press the display control button labeled Next; to move back a screen, press the display control button labeled Prev. Press the Next or Prev button until the feature you want to use appears on the second line. The following flowchart shows the default features for the three feature option screens. These are the 12 softkey features available when the telephone is shipped from the factory.
Dir Drop HFAns Timer
PCall AutCB Prog Pause
LWC RngOf BtnVu Admin
Press the Exit button at any time to exit Softkey Mode and return to Normal Mode.
Other Softkey Features
There are 12 default softkey features that can be accessed with the softkeys when your telephone is initially installed. However, the system manager may substitute other softkey features in their place. The following table is a list of some of these alternate features and the feature abbreviation associated with each.

Abbreviation	Feature

Acct	Account Code Entry

AD	Abbreviated Dialing buttons (can be multiple buttons)

CFrwd	Call Forwarding All Calls

CPark	Call Park

CPkUp	Call Pickup

CnLWC	Cancel Leave Word Calling

Cnslt	Consult

Count	ACD Stroke Count (can be up to 10 buttons)

Dpkup	Directed Call Pickup

Excl	Manual Exclusion

GrpPg	Group Paging

IAuto	Automatic Intercom

IDial	Dial Intercom

Inspt	Inspect

Mark	AD Special Function Mark

Park	Call Park to other Extensions

SAC	Send All Calls

SFunc	Abbreviated Dialed Special Function

Spres	Abbreviated Dialing Suppress

Stats	ACD Agent Statistics

Stop	Abbreviation Dialing Stop/Indefinite Wait

Wait	AD Special Function Wait

Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a priority ring. You can activate this feature with the softkeys in the following way:


To activate features using the softkeys:
Note: Priority Calling is used in this example.
1. Press the Menu button.
2. Press the Next button.
3. To use the Priority Calling feature, press the softkey below PCall and then dial the extension.
Exit		top of page
To exit any display feature:
1. Press the Exit button.		[confirmation tone]

To leave a message without ringing an extension:
1. Dial the Audix Message Number 1060. 2. Dial the extension.		[voice announcement]
Inspect		top of page
To see who is on hold while on a call:
1. Press the Menu button and then the softkey below Inspt (if available on your display).
or, Press <Inspect> (if administered).
2. Press the call appearance button of the call on hold.
3. To return to the call on hold, press the Exit button, then the call appearance button for the call on hold.
Internal Auto Answer		top of page
To automatically answer incoming internal calls:
1. Press the Menu button and then the softkey below HFAns (if available on your display).
or, Press <IAA> (if administered).
2. When you no longer want to have internal calls answered automatically, press the softkey below HFAns.
or, Press <IAA>.
Priority Calling		top of page
To place a priority call:
1. Press <Menu> and then the softkey below PCall (if available on your display).
or, Press <Priority> (if administered).
or, Dial the Priority Calling code *1.		[dial tone]
2. Dial the extension.		[confirmation tone]

To change a regular call into a priority call:
1. Press the Menu button and then the softkey below PCall (if available on your display).
or, Press <Priority>.
2. Wait for the called party to answer.
Send All Calls		top of page
To send all calls (except priority calls) to coverage:
1. Press the Menu button and then the softkey below SAC (if available on your display) while on-hook.
or, Press <Send Calls> while on-hook.
or, Dial the Send All Calls code 858# while on-hook.		[confirmation tone]

To cancel Send All Calls:
1. Press the Menu button and then the softkey below SAC again (if available on your display) while on-hook.
or, Press <Send Calls> again while on-hook.
or, Dial the Send All Calls Cancel code #3 while off-hook.		[confirmation tone]

Transfer		top of page
To send the present call to another number:
1. Press <Trnsfr> while on a call.		[dial tone]

2. Dial the number to which the call is to be transferred.		[ringback tone]

3. Remain on the line and announce the call. If the line is busy of there is no answer, return to the call on hold by pressing its call appearance button.
4. Press <Trnsfr> again.
5. Hang up.
Select Ring		top of page
To select a personalized ringing pattern:
1. Press <Conf> while on-hook.
2. Continue to press (and then release) <Conf> to cycle through all eight ringing patterns.
3. If you want to save the ringing pattern currently being played, do not press <Conf> anymore. You hear the selected ringing pattern two more times, then it is automatically saved.		[confirmation tone]

Speaker (Listen-Only) and Group Listen		top of page
To place a call without lifting the handset or for any listening-only feature (such as monitoring a call on which you have been put on hold or for group listening):
1. Press <Spkr>.
2. Place a call or access the selected feature.
3. Adjust the speaker volume if necessary.
To change from the speaker to the handset:
1. Pick up the handset.
To activate the speaker while using the handset so both are active:
1. Press <Spkr>.
Mute the microphone:
1. Press <Mute>.
2. Press <Mute> again to resume speaking to the other person.
To end a call when only the speaker is active:
1. Press <Spkr>.
Speakerphone		top of page
To place or answer a call using the speakerphone:
1. Press <Spkr>.
2. Place or answer a call, or access the selected feature.
3. Adjust the speakerphone volume if necessary.
To change from the speakerphone to the handset:
1. Pick up the handset and talk.
To change from the handset to the speakerphone:
1. Press <Spkr>.
2. Hang up the handset within 10 seconds.
To prevent the other party from hearing you:
1. Press <Mute>.
2. Press <Mute> again to resume speaking to the other person.
To end a call when using the speakerphone:
1. Press <Spkr> again.
To use the handset and speakerphone simultaneously:
1. While you are active on the handset, press <Spkr>.
Stored Number		top of page
To view a number stored as a list item:
1. Press the Menu button and then the softkey below BtnVu.
or, Press <View>.
2. Press the selected <Pers List>, <Grp List>, or <Sys List>.
or, Dial the appropriate Abbreviated Dialing List code:
List 1 #7
List 2 #8
List 3 #9
3. Dial the selected list item (1, 2, 3...).
4. Hang up.
5. To return to the Normal Mode, press the Exit button or return to Step 2 to see another stored number.
To view the number or feature on a button, or the last number dialed:
1. Press the Menu button and then the softkey below View (if available on your display).
or, Press <View>.
2. Press the selected feature button.
3. To return to the Normal Mode display, press the Exit button or return to Step 2 to see another stored number.
Test		top of page
To test the lights and display:
1. Press and hold <Trnsfr> while on-hook.
2. To end the test, release <Trnsfr>.
Timer		top of page
To view the elapsed time:
1. Press the Menu button and then the softkey below Timer (if available on your display). This exits you from Softkey Mode.
or, Press <Timer> (if administered).
2. To stop the timer and clear the display, press the Menu button and then the softkey below Timer again (if available on your display).
or, Press <Timer> again.
*Whisper Page ()**		top of page
To send an announcement to a busy extension:
1. Press <Whisper Page>.
or, Dial the Whisper Page code ____________.
2. Speak with the person you have called.
* This feature must be administered by Telecommunications prior to usage.