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If ResNet issues
(i.e. viruses, spyware/malware, no Internet connection, etc.) can
not be resolved over the telephone, the IT Help Desk will assist
ResNet users in executing the following steps:
10 point PC
inspection:
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Startup Minimization: Reduce the number of programs
that start when a user logs in, decreasing boot up time and
increasing overall speed of computing
ü
Cache Flush: Clean up unused temporary files left by various
programs
ü
Antivirus Installation & Scan: Replace old/expired versions of
antivirus software with McAfee VirusScan Enterprise Edition
(on-campus students only) and scan for and remove viruses
ü
Spyware Scan: Install antispyware software and scan for and remove
spyware
ü
TCP/IP protocol audit: Repair the TCP/IP protocol if necessary
ü
Account Audit: Check for unneeded local accounts, recommend setting
administrator and user passwords
ü
Windows Updates: Update the computer so that it has the latest
security patches
ü
Automatic Updates: Set computer to receive automatic updates from
Microsoft
ü
Hard
drive defragmentation: Optimize the way data is currently stored on
the hard drive in order to optimize computing experience
ü
Browser settings audit: Reset Internet Explorer's security and
usability settings in order to provide a safer web experience
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