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Remote Print Release Station FAQ

 

What is Pharos?

What is a Remote Print Release Station?

Where are printers located?

How do I submit a job from within an application to Pharos?

How do I print from a printing release station using the Pharos printing client?

Can I send print jobs from my personal computer to a Pharos printing release station?

How long will my print job stay in the print queue?

How can I tell what my print balance is?

Can I submit a print job that goes over my allotted pages and pay for the balance?

Will my unused pages carry over to the next semester?

Can I add money to my print account?

What if I am not covered with the allotted pages?

Can I print to a color printer?

How can I get a refund for unprinted or unreadable pages?

Which print driver should I download?

What is Pharos?

Pharos Uniprint is a print management program that enables you to track your print balance, reduce waste, and enhance printing security. Pharos clients are installed on all computers in the open labs, remote printing release stations and is available to be downloaded on your personal computer.

 

 

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What is a Remote Print Release Station?

The print release station makes printing more convenient and secure while giving you more control. A print release station holds print jobs until their owners arrive at the printer and releases them. This allows cost savings and green printing by allowing the user to only print the jobs they really need and ensure that only you can pick up your print job from the printer.

 

 

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Where are printers located?

This is a piloted program and currently there are three locations across the main campus.


Dempster Hall, Room 113

Kent Library, Sadie's Place

Towers Complex, Room 107

 

 

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How do I submit a job from within an application to Pharos?

Print your file as normal but choose the specific printer location.

 

Dempster Pharos Release Station on UNIPRINT

Info Commons Pharos Release Station on UNIPRINT

Towers Pharos Release Station on UNIPRINT

 

 

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How do I print from a printing release station using the Pharos printing client?

The instructions on how to print from a print release station can be found here.

 

 

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Can I send print jobs from my personal computer to a Pharos printing release station?

Yes, you can send print jobs from your personal computer to a Pharos print release station. You will need to download and install the appropriate Pharos print driver which can be found here.

 

 

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How long will my print job stay in the print queue?

Your print job will be held for 4 hours.

 



How can I tell what my print balance is?

You will see your available print balance on the screen after you enter your SEKey and password. You can also view your print balance on the student tab located in the My Southeast Portal.

 

 

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Can I submit a print job that goes over my allotted pages and pay for the balance?

Yes, when students exceed their print quota of $21, students can still print. Students will be billed at the end of the semester for their additional pages.

 

 

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Will my unused pages carry over to the next semester?

No, your unused pages will not carry over.

 

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Can I add money to my print account?

No, you can not add money to your print account. Students will receive an itemized bill at the end of each semester reflecting any print charges that are owed.

 

 

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What if I am not covered with the allotted pages?

You can still print. Students will be billed at the end of the semester for additional pages beyond their allotted amount.

 

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Can I print to a color printer?

Currently, the print release stations only allow printing to the black & white printers located in the open computer labs.

 

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How can I get a refund for unprinted or unreadable pages?

You must submit a request for refund form from the lab assistant on duty within 48 hours of the printing error.

 

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Which printer driver should I download?

Download the printer driver that is specific to your computer's operating system. 32 bit and 64 bit Windows Operating System users download the Windows printer driver and the 32 bit and 64 bit Mac Operating System users download the Mac printer driver.

 

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