If ResNet issues (i.e. viruses, spyware/malware, no Internet connection, etc.) can not be resolved over the telephone, the IT Help Desk can assist ResNet users in executing the following steps:

PC inspection:

·    Startup Minimization: Reduce the number of programs that start when a user logs in, decreasing boot up time and increasing overall speed of computing

·    Cache Flush: Clean up unused temporary files left by various programs

·    Antivirus Installation & Scan: Replace old/expired versions of antivirus software with Microsoft Security Essentials and scan for and remove viruses

·    Spyware Scan: Install antispyware software and scan for and remove spyware

·    TCP/IP protocol audit:  Repair the TCP/IP protocol if necessary

·    Account Audit: Check for unneeded local accounts, recommend setting administrator and user passwords

·    Windows Updates: Update the computer so that it has the latest security patches

·    Automatic Updates: Set computer to receive automatic updates from Microsoft

·    Browser settings audit: Reset Internet Explorer's security and usability settings in order to provide a safer web experience

The IT Help Desk does not work on hardware issues for student computers.  Please consult the manufacturer/vendor or 3rd party repair shop for hardware problems.