The IT Help Desk utilizes, a web
based, request service that members of the Southeast
community can access and track with their Southeast Key
and password. From any device with Internet access, at
any time of the day, current faculty and staff can check
on the status of current requests, previously resolved
requests, and can open new requests via this service.
For instructions for using Web Help Desk - click here
Login to IT
Web Help Desk
Frequently Asked Questions
I find on the IT Web Help Desk?
Open a web browser and navigate to
http://whd.semo.edu and log in using your Southeast Key
credentials. Once verified, you will be able to:
Read system-wide messages
Submit a new help request
View your request History
View your personal
Review common IT problems
benefits are there for using the IT Web Help Desk?
Requests can be submitted
or checked on, any time, 24/7, even at times when the IT
Help Desk is observing a limited schedule.
A quick way to check
messages about service interruptions/outages.
You can view your request
history to check on previously submitted requests.
Ability to upload file
attachments, or additional information to assist IT in
resolving your request.
Users can review a list
of frequently asked questions, that may allow them to
resolve their own problems.
use the IT Web Help Desk?
The IT Web Help Desk can be
accessed with Southeast Key account information from
current faculty and staff of Southeast Missouri State
University. Current students will be added in the near
Alumni, former students, faculty
and staff should contact the IT Help Desk via email
(firstname.lastname@example.org) or phone (573-651-4357) for