Web Help Desk

 

The IT Help Desk utilizes, a web based, request service that members of the Southeast community can access and track with their Southeast Key and password. From any device with Internet access, at any time of the day, current faculty and staff can check on the status of current requests, previously resolved requests, and can open new requests via this service.


For instructions for using Web Help Desk - click here


Login to IT Web Help Desk


Frequently Asked Questions

 

What would I find on the IT Web Help Desk?

 

Open a web browser and navigate to http://whd.semo.edu and log in using your Southeast Key credentials. Once verified, you will be able to:

         Read system-wide messages

         Submit a new help request

         View your request History

         View your personal profile

         Review common IT problems and solutions

 

What benefits are there for using the IT Web Help Desk?

 

         Requests can be submitted or checked on, any time, 24/7, even at times when the IT Help Desk is observing a limited schedule.

         A quick way to check messages about service interruptions/outages.

         You can view your request history to check on previously submitted requests.

         Ability to upload file attachments, or additional information to assist IT in resolving your request.

         Users can review a list of frequently asked questions, that may allow them to resolve their own problems.

Who can use the IT Web Help Desk?

 

The IT Web Help Desk can be accessed with Southeast Key account information from current faculty and staff of Southeast Missouri State University. Current students will be added in the near future.

 

Alumni, former students, faculty and staff should contact the IT Help Desk via email (helpdesk@semo.edu) or phone (573-651-4357) for assistance.