The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff. The Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.