The Help Desk
assists the Information Technology department in
maintaining high levels of service to the campus user
community.
·Solve level 1 technology problems
reported by campus end users
·University supported software and hardware
·Classroom technology
·Computer labs
·Virus/Spyware
·Residential network
·Academic/Administrative network
·Data conversion/transfer/recovery
·Provide technology information
using multiple formats
·Technology accessibility and availability
·Instructions on use of supported hardware and
software systems
·Record level 2 service requests
for IT
·Hardware repairs, upgrades, maintenance, and
relocations
·Software installs, upgrades, and maintenance
·Setup and support computer
accounts
·Distribute Canon supplies for
leased equipment
·Offer various technology training
and presentations
