Welcome to the Information Technology Help Desk Web site. Here you will find information and forms to better assist you as you utilize Southeast technologies. If you are having trouble locating the information you need or wish to speak with a Help Desk Representative, please contact us.

Locations: (map) Hours: Contact:
Academic Hall 140 Monday - Friday 8 AM - 5 PM Phone: 573-651-HELP (4357)
Fax: 573-651-2200
Towers Complex 109 Sunday - Thursday 5 PM - 10 PM helpdesk@semo.edu
Note: Hours may vary for holidays, school breaks, and summer semester Service Request

Announcement: At this time there is minimal support for computers running the Windows Vista operating system. Additional Vista support should be available by fall 2008 semester.

 

The Help Desk assists the Information Technology department in maintaining high levels of service to the campus user community.  The Help Desk Call Center accepted over 17,000 telephone calls, and over 9,000 support requests were closed via in-person, telephone, email, or web request by Help Desk staff in 2007.

 

IT Help Desk Functions:

·Solve level 1 technology problems reported by campus end users

                ·University supported software and hardware

                ·Classroom technology

                ·Computer labs

                ·Virus/Spyware

                ·Residential network

                ·Academic/Administrative network

                ·Data conversion/transfer/recovery

·Provide technology information using multiple formats

                ·Technology accessibility and availability

                ·Instructions on use of supported hardware and software systems

·Record level 2 service requests for IT

                ·Hardware repairs, upgrades, maintenance, and relocations

                ·Software installs, upgrades, and maintenance

·Setup and support computer accounts

·Distribute Canon supplies for leased equipment

·Offer various technology training and presentations

·Accept department copy card request forms