Welcome to the Information Technology Help Desk Web site. Here you will find information and forms to better assist you as you utilize Southeast technologies. If you are having trouble locating the information you need or wish to speak with a Help Desk Representative, please contact us.

 

We now provide 24 hour support!


Locations: Regular Hours: Contact:
Memorial Hall 107 Monday - Friday 8 AM - 5 PM Phone: 573-651-HELP (4357)
Fax: 573-651-2727
Towers Complex 108 Monday - Friday 5pm - 8am
Saturday - Sunday Open 24 hours
(Phone, Email and Chat only after midnight)
Mailstop 3650
helpdesk@semo.edu
Note: Hours may vary for holidays, school breaks, and summer semester Service Request
  Holiday / Break
Hours of Operation
 

 

Help Desk Software

 

The Help Desk assists the Information Technology department in maintaining high levels of service to the campus user community.

 

IT Help Desk Functions:

·Solve level 1 technology problems reported by campus end users

                ·University supported software and hardware

                ·Classroom technology

                ·Computer labs

                ·Virus/Spyware

                ·Residential network

                ·Academic/Administrative network

                ·Data conversion/transfer/recovery

·Provide technology information using multiple formats

                ·Technology accessibility and availability

                ·Instructions on use of supported hardware and software systems

·Record level 2 service requests for IT

                ·Hardware repairs, upgrades, maintenance, and relocations

                ·Software installs, upgrades, and maintenance

·Setup and support computer accounts

·Distribute Canon supplies for leased equipment

·Offer various technology training and presentations

·Accept department copy card request forms