Welcome to the Information Technology Help Desk Web site. Here you will find information and forms to better assist you as you utilize Southeast technologies. If you are having trouble locating the information you need or wish to speak with a Help Desk Representative, please contact us.

 

Help Desk Blog

Check out the new Help Desk Blog for news, tips and technology items of interest here.

SPAM Email Alert:

You may receive an email with the subject "Validate Your Mailbox" or something similar warning you that your mailbox is "running 20.9GB" or something to that effect. This email may come from a SEMO.EDU email address, and will feature a link (CLICK HERE) to "re-validate your mailbox". DO NOT CLICK THE LINK. DELETE THE MESSAGE. Remember you should never click links in emails, even if they are from someone you know, without first checking with the validity by checking with the sender. Check out our tips for avoiding SPAM here.

 

We are now located in Memorial Hall 101

Locations: Hours: Contact:
Memorial Hall 101 Monday - Friday 8 AM - 5 PM Phone: 573-651-HELP (4357)
Fax: 573-651-2727
Towers Complex 109 Sunday - Thursday 5 PM - 10 PM Mailstop 3650
helpdesk@semo.edu
Note: Hours may vary for holidays, school breaks, and summer semester Service Request

The Help Desk assists the Information Technology department in maintaining high levels of service to the campus user community. 

 

IT Help Desk Functions:

·Solve level 1 technology problems reported by campus end users

                ·University supported software and hardware

                ·Classroom technology

                ·Computer labs

                ·Virus/Spyware

                ·Residential network

                ·Academic/Administrative network

                ·Data conversion/transfer/recovery

·Provide technology information using multiple formats

                ·Technology accessibility and availability

                ·Instructions on use of supported hardware and software systems

·Record level 2 service requests for IT

                ·Hardware repairs, upgrades, maintenance, and relocations

                ·Software installs, upgrades, and maintenance

·Setup and support computer accounts

·Distribute Canon supplies for leased equipment

·Offer various technology training and presentations

·Accept department copy card request forms