Announcement:
An email is currently circulating asking University
email account holders to verify their account
information or their email account will closed.
Please be aware that Information Technology will never
request this information from the University community.
It is a scam and we are looking into the issue.
The Help Desk
assists the Information Technology department in
maintaining high levels of service to the campus user
community. The Help Desk Call Center accepted over
17,000 telephone calls, and over 9,000 support requests
were closed via in-person, telephone, email, or web
request by Help Desk staff in 2007.
IT Help Desk Functions:
·Solve level 1 technology problems
reported by campus end users
·University supported software and hardware
·Classroom technology
·Computer labs
·Virus/Spyware
·Residential network
·Academic/Administrative network
·Data conversion/transfer/recovery
·Provide technology information
using multiple formats
·Technology accessibility and availability
·Instructions on use of supported hardware and
software systems
·Record level 2 service requests
for IT
·Hardware repairs, upgrades, maintenance, and
relocations
·Software installs, upgrades, and maintenance
·Setup and support computer
accounts
·Distribute Canon supplies for
leased equipment
·Offer various technology training
and presentations
·Accept department copy card request
forms
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